1.1 Prices include VAT at the current rate and exclude delivery charges.
1.2 We reserve the right to alter prices at any time.
1.3 If a pricing error occurs H&F will contact you to offer a suitable alternative or issue a full refund.
1.4 If an order is placed and the items are then put into a sale, H&F will honour the sale price for orders placed 7 days prior to the start of the sale only. Any orders after this date can not be refunded or cancelled. (Please see section 5 'Cancellations').
2. PLACING AN ORDER
2.1 Orders can be placed online, by telephone or in store.
2.2 A 30% deposit upon placing an order is required, with the full balance payable 7 days prior to delivery or any period before
2.3 If for any reasons any goods are unavailable H&F will contact you to offer a suitable alternative or issue a full refund.
2.4 Confirmation emails must be read and checked H&F cannot be held responsible if a mistake is made and the information on the order confirmation matches that of delivery.
2.5 Dine & save discount only applies to dining tables & chairs listed online. Sleep & save discount only applies to the products listed online. Discount cannot be applied to any other items within the H&F furniture range or accessories.Returning customer discount and bespoke orders not included within any packages or sales. These promotions can be discontinued without any noitce.
2.6 Bespoke orders are not included in any in-store, online or telephone offers, reductions or sales.
2.7 Returning customer discount is not valid in any in-store,online or telephone offers,reductions or sales.
2.8 Packages are excluded from any additional online, instore or telephone offers.
2.9 Items bought as exdisplay are advised to be seen prior to purchase, items are sold as seen, items are non refundable and no guarantee is given. If you require more images we would be more then happy to supply you with some.
3. PRODUCT INFORMATION
3.1 Free samples of the H&F Plank wood, fabrics and leather are available at request.
3.2 Our furniture is handmade, the manufacturing process is left visible in our products, this includes saw marks and strap marks. This is not a defect or fault and is not refundable or returnable for this reason alone.
3.3 Dimensions shown are to the nearest cm, measured to the widest points.
3.4 All H&F Sofas and Chairs are upholstered with Aniline Italian leather and will have natural scars and branding visible and a slight colour variance may occur. We may send you a sample for approval. Please note when ordering leather products, leather batches vary and it is advised to order a dining / living room set at the same time to avoid any mismatching batches.
3.5 H&F offers variations of finishes; Plank, Parisienne, Industrial, Oak and Vintage. Please see definitions below:
- Plank is our utmost best seller, this is what the majority of our furniture is manufactured in, it's the rough sawn finish so our most loved rustic, characteristic, worn and battered looking furniture, stained and waxed to a medium Oak colour.
- Parisienne is a fully smooth product which has been stained, waxed and lime finished to give it a white wash look. This is not a paint finish this is waxed.
- Our Industrial range is a mixture of our Plank timber with a steel 5cm frame.
- Dining Chairs such as: the Ladder Back, Nordic and Bistro Chairs are all Beech Frames. They are stained and waxed in the same colour medium Oak for a close match to our Plank furniture range. The Oak X Frame Tables and are treated in an oil finish.
- Vintage Range a mixture of Plank and Smooth timbers married together. The tops and plinths are kept in the Plank finish whereas the body is smooth and painted.
4. FAULTY GOODS
4.1 If any goods arrive damaged or defected please contact H&F immediately, responibility cannot be accepted after a 48 hour period.
4.2 Photographic evidence is be requested when reporting faulty goods.
4.3 All the Plank furniture range carries a 10 year guarantee for structural defects.
4.3 This guarantee does not cover any furniture which has a defect, fault or damage arising through general wear and tear or mis-use as part of a non-domestic environment i.e. hotels, restaurants, B&B's and Bars etc.
5.1 Orders may be cancelled within 7 days of checkout via writing, email or telephone.
5.2 Cancellations outside of 7 days will be subject to a loss of deposit or 50% of the total sale amount.
5.3 Bespoke items are subject to a loss of 50 % of the sale amount outside of the 7 day period.
6. RETURNS AND UNWANTED GOODS
6.1 Items must be returned in original packaging and fit for resale, within 14 days of delivery.
6.2 Postage for non faulty or unwanted items is to be paid for by the customer. A trackable and insured service must be used and H&F must be provided with a tracking number.
6.3 A collection service is offered by H&F and is charged at the same cost of delivery to your given address.
6.4 If you wish to return the goods the H&F team will contact you once collection has taken place to issue the refund over the phone.
6.5 Bespoke items are non refundable / non returnable unless there is a fault with manufacture, this must be reported in 48hours of items being recieved.
7.1 H&F deliver to all mainland UK, we can provide overseas shipping however you would need to contact us before placing your order to get a quote.
7.2 Smaller items will be sent out using a courier service to lower the cost of delivery.
7.3 H&F aims to delivery within the estimated timeframe of 8 to 10 weeks for standard items and between 10 to 12 weeks for bespoke. This is from the date the order is placed or from date of approval.
7.4 H&F offers no compensations for late deliveries due to unforeseen circumstances.
7.5 H&F does not offer a furniture removal service, the space where you would like installation of your order should be clear and accessible. No responsilbility will be taken by H&F in the unlikely event of damages on delivery.
7.6 Items marked as instock may not be available for immediate collection.
7.7 Items marked as instock can be delivered within a quicker time frame depending upon location.
7.8 If the allocated timeslot is not appropiate you should make H&F aware immediately. H&F will re-arrange however this could result in a delay in receiving your order. If after 3 attemps this has not been received a storage fee will be charged at £20 per week.
7.8i H&F does not accept responsibility to store items for you if you are not ready to accept delivery within our lead time. This includes delays due to your builders, decorators or moving house etc. There will be a £20 per week storage fee if you are not able to accept delivery. This does not include arrangments being agreed at time of ordering.
7.8ii Failed delivery caused by you will result in the forfeit of the cost of delivery. The same charge will be applicable to re deliver your items.
7.9 You must notify H&F at point of sale if there are any access restrictions we need to be aware of this includes: stairways, doorways, hallways and parking. H&F does not manufacure flat packed furniture, some items may be made as solid pieces and others may only break down into sections, please be sure your item will fit into your property, we can not be responsible for items not fitting into your property. If the item needs to be returned for this reason on 30% of the product is refunded. H&F are not responsible for parking permits. Any parking tickets received during your delivery you will be billed by H&F unless proven otherwise.
7.10 During your delivery, our delivery team may take photos of your furniture with your permision and these may be used for marketing purposes only. If you do not wish to have your items appear on our website or social media please let the drivers know and they will not take any photos.
8.1 H&F takes care to check the accuracy of the information given. However, we do not warrant that such information will be error free and the user acknowledges that information, products and services published may include inaccuracies and typological errors.
9.1 We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998. Information we hold: If you have shopped with us we will hold your name, address, telephone number and email address. We will also hold the delivery address(es) for your orders and the password information associated with your account. We also maintain a record of your product selections. We will not disclose or pass on your details to any third party. We will use your email address to contact you to advise of any promotional offers or new product ranges. If you do not wish to be contacted please opt out or contact us.
Home Fusions Ltd 4 New Beetwell Street, Chesterfield, Derbyshire, S40 1QR
Company registration number 6838632 Vat registration number 977890346
All orders are subject to our terms and conditions, these do not affect your statutory rights.